SayTrue answers questions across web chat, phone calls and social channels using approved knowledge. Answers cite their sources; low-confidence conversations go to a person.
SayTrue is an AI customer service platform for web chat, phone calls, Messenger and Instagram DMs. It answers from approved material, cites the source and hands the conversation to a person when confidence is low.
For regulated teams, an answer about policy needs a traceable source. A customer, supervisor or regulator may need to check it later. A fluent answer alone does not meet that requirement.
We built the channels around the same approved knowledge base, with citations back to the source documents. Confidence thresholds trigger an explicit fallback and human handoff rather than a guessed answer.
The phone workflows include voice transcription and searchable transcripts, so supervisors can review a conversation without listening through the whole call. Messenger and Instagram DMs use the same source-grounded approach as web chat.
The product is EU-hosted and GDPR-aware. It shipped with an open changelog, a demo and a contact funnel.
Ruby on Rails, RAG and AI/LLM workflows, with voice transcription, omnichannel messaging and GDPR-aware infrastructure hosted in the EU.
We built Uskladi.eu's assessments, registers, findings and audit exports for Croatian and EU organizations working through GDPR, NIS2, DORA and EU AI Act obligations.
See the Uskladi.eu project
